(02) 4302-7132

info@handyscoot.com.au

FREE 3-DAY Trial

3-Day Trial Terms & Conditions

How The 3-Day Trial Works

  • Purchase includes the scooter in full, including freight delivery
  • The complete HandyScoot arrives with manual included
  • We'll email the comprehensive info kit
  • Phone support available throughout the trial
  • Trial at home indoors for 3 days to test suitability
  • No restocking fee if returned in perfect condition

Trial Investment

The trial requires full payment upfront, including delivery freight costs.

If the HandyScoot isn’t right for you, we’ll refund the full scooter cost. Please note that freight costs (both delivery and return shipping) remain the customer’s responsibility.

Return Conditions (Please ensure all requirements are met)

Physical Condition:

  • No marks of use on the tyres
  • No scratches to body or frame
  • No marks to seat padding/backrest
  • No marks to accessories or baskets
  • No damage to control panel/wiring
  • Battery in original condition

Packaging Requirements:

  • Original box & packaging materials
  • All components included
  • Original receipt/proof of purchase
  • All documentation included
  • Packed exactly as originally sent

Return Authorisation Process

Step 1: Request Authorisation

Please email us at info@handyscoot.com.au with:

  • Order number and purchase date
  • Reason for return
  • 6 digital photos showing:
    • Scooter tyres (to verify no wear marks)
    • Scooter body and frame condition
    • Seat and backrest condition
    • Original packaging and box
    • All components laid out
    • Scooter packed as originally sent

Step 2: Authorisation Review

  • We’ll review within 3 business days
  • If approved, we’ll provide return instructions & authorisation number
  • If conditions aren’t met, we’ll discuss options with you

Step 3: Return Shipping

  • Return shipping costs are the customer’s responsibility
  • Please package securely to prevent damage during transport
  • We recommend using a trackable shipping method
  • Please include the authorisation number with the return

Important Trial Guidelines

Indoor Testing Only: The trial period is designed for indoor use to test comfort and suitability.

Return Timeframe: Please return within 3 days of receipt in “as new” condition.

Indoor Use Only: Any evidence of outdoor use (tyre marks, dirt, etc.) may affect trial return eligibility.

Refund Processing

  • No restocking fee for 3-day trial returns
  • Refunds processed within 5-7 business days after inspection
  • Refund issued to original payment method
  • Customers are responsible for any damage due to improper packing or return shipping

Still have questions?
Our friendly team is here to help !

Call Us: 02 43027132

Email: info@handyscoot.com.au

Website: handyscoot.com.au

Get In Touch

info@handyscoot.com.au

(02) 4302-7132

FREE 3-DAY Trial