Important: Your Consumer Rights
This warranty is provided in addition to your rights under Australian Consumer Law. The Australian Consumer Law provides consumer guarantees that cannot be excluded, including that goods must be of acceptable quality, fit for purpose, and match their description. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage. You may also have the right to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
HandyScoot Limited Warranty Coverage
We warrant your HandyScoot mobility scooter against defects in materials and workmanship from the date of original retail purchase, subject to the terms and conditions outlined below.
Structural Frame
2 Years – Complete structural frame coverage under normal use conditions
All Components
2 Years – Motor, brakes, electrical systems, axles, and battery under normal use conditions
Warranty Conditions:
- This warranty applies only to the original purchaser and is non-transferable
- Product must be used under normal operating conditions as specified in the user manual
- Warranty period commences from the date of original retail purchase
- Original proof of purchase must be retained and may be requested
Warranty Remedies
If a defect covered by this warranty occurs, we will, at our discretion and in accordance with Australian Consumer Law:
- Repair: Provide components or service to repair the scooter using new or refurbished parts at no charge
- Replace: Exchange the scooter with a functionally equivalent new or refurbished product
- Refund: Provide a refund of the original purchase price where appropriate under Australian Consumer Law
Post-Remedy Warranty: After repair or replacement, the scooter will be covered by this warranty for the longer of:
- The remainder of the original warranty period, or
- 90 days from the date we dispatch the repaired/replacement scooter
Major vs Minor Failures:
- Major Failure: If the failure is substantial and would have deterred you from purchasing if you had known about it, you can choose a refund or replacement
- Minor Failure: For less significant issues, we may choose to provide a repair, replacement, or refund
- Reasonable Time: All remedies will be provided within a reasonable time considering the nature of the goods and the fault
Warranty Exclusions
This warranty does not cover:
- Damage caused by misuse, abuse, accidents, or failure to follow operating instructions
- Damage from unauthorised repairs, alterations, or modifications
- Normal wear and tear items including (but not limited to): tyres, upholstery, fuses, and cosmetic deterioration
- Damage caused by exposure to extreme weather conditions beyond normal outdoor use
- Damage resulting from commercial or rental use
- Consequential or incidental damages
Note: These exclusions apply only to this manufacturer’s warranty and do not affect your rights under Australian Consumer Law.
How to Claim Warranty Service
- Contact Us: Email our customer service team with details of the issue
- Provide Information: Include proof of purchase, model details, and description of the problem
- Assessment: We will assess your claim and advise on the appropriate remedy
- Resolution: We will arrange repair, replacement, or refund as appropriate
Timeframes: We will respond to warranty claims within 5 business days and provide remedies within a reasonable timeframe as required by Australian Consumer Law.
Australian Consumer Law Information
In addition to this warranty, you have consumer guarantees under Australian Consumer Law, including:
- Acceptable Quality: Products must be safe, durable, and free from defects
- Fit for Purpose: Products must be suitable for their intended use and any specific purpose you made known to us
- Match Description: Products must correspond with their description and any samples shown
For major failures, you may choose between a replacement or refund. For non-major failures, we may choose to provide a repair, replacement, or refund. You may also be entitled to compensation for reasonably foreseeable loss or damage.
The consumer guarantees apply for a reasonable period considering factors such as the nature and price of the product. For a mobility scooter, this would typically be several years.
Contact Information
Customer Service: Handyscoot Australia
Email: info@handyscoot.com.au
Phone: +61 2 4302 7132
Business Hours: Monday to Friday, 9:30 AM – 3:30 PM AEST
